INsight™ System Assessment
The ECRI Research Institute INsight system of clinical risk assessment is a multidimensional organisation-wide patient safety, risk and quality systems assessment. It helps you determine if your systems are robust, reliable and effective enough to support your organisation's governance responsibilities to ensure quality.
In conjunction with HCI INsight is carried out with reference to current best practice, the system assessment covers both operational and organisational aspects of service delivery, looking at areas such as:
- Patient contact with the provider and call handling arrangements.
- Arrangements at the walk in centre and for home visits.
- Staffing arrangements, including recruitment and training.
- Management and storage of drugs, including controlled drugs.
- Arrangements for reporting adverse events and the organisation's capacity to learn from them.
- Communication generally, including subsequent contact with the patient's practice.
- Record keeping and compliance with guidelines.
- Health and safety matters, infection control and the management of equipment.
- Review of the complaints procedure.
...Additionally, INsight Patient Safety Culture Survey
There is increasing evidence that quality, safety and risk in organisations is linked to an organisations "safety culture" and before the visit each member of staff will be issued with our proprietary INsight survey tool for completion. This looks at a range of "safety culture" markers such as communication, reporting and learning from adverse events, leadership and teamworking etc. Completion of the tool is anonymous and survey results are provided along with our report. The report will provide internal and external benchmarking to measure the organisation's improvement over time as a result of the potential to repeat the survey at agreed intervals.
For more information on INsight™ Risk Assessment Services please contact us at info@hci.ie
